A FEW THINGS YOU MIGHT LIKE TO KNOW

Frequently asked questions

This online therapy FAQ covers everything you need to know before booking a session: how therapy works, who it is for, fees and booking, insurance, and practical details about working together online.

Getting started

Who is this therapy for?

I work with women aged 18 and over who want more than a quick fix. Many of the women I see are capable and thoughtful, and have already tried hard to understand or manage what they’re going through. Some come because of something specific, such as a relationship, a loss or a work situation. Others simply know that what used to help no longer does. Both are good places to start.

What happens in the free 15-minute chat?

It’s a short phone call to see whether we’re a good fit. You can tell me a little about what’s bringing you here, ask anything you’d like to know about how I work, and get a feel for what working together would be like. There’s no obligation and nothing to prepare.

Book a free 15-minute chat

What happens in the first session?

All sessions are 90 minutes, so there’s time to settle in rather than rush. We’ll talk about what has brought you here, what you’d like to be different and what feels most important to begin with. You set the pace, and there’s nothing you need to share before you’re ready. Before your first session, you’ll complete a short intake form through the secure client portal.

Can I book one session to start with?

Yes. Many women start with a single session to see how the work feels. A single session can also suit you if you’ve done deeper work before and want focused support with one issue.

Should I choose a 3-hour intensive or ongoing sessions?

Ongoing 90-minute sessions suit you if you want steady work over time, with space between sessions to notice what’s shifting. A 3-hour intensive suits you if you want to go deep on one pattern in a single focused session, or if regular sessions are hard to fit around your life. If you’re not sure, we can talk it through in a free 15-minute chat.

Do you work with under 18s?

No. I work with women aged 18 and over.

Do you work with couples or families?

No, I work with individual women. If you’re looking for couples or family therapy, I’m happy to suggest colleagues.

About the work

What makes your approach different?

I don’t see what you’re experiencing as something wrong with you. Anxiety, exhaustion, anger, numbness and patterns that keep repeating usually make sense once we understand what they’re responding to. Sessions are long and unhurried, so we can work beneath the surface: with the parts of you that learned to cope, with what your body holds, and with the relationships and circumstances around you. I bring warmth and curiosity, along with clinical clarity and direction when it helps.

What methods do you use?

My core approaches are Internal Family Systems (IFS) and Brainspotting. IFS helps you get to know the different parts of yourself, including the protective parts that have worked hard to keep you safe. Brainspotting works with the connection between where we look and what we feel, and reaches experiences held in the body that talking alone doesn’t always touch. I also draw on metabolic approaches to mental wellbeing, which look at how nutrition and metabolic health shape how you feel. I choose what fits you, rather than fitting you to a method.

What can we work on?

Women come to me with all sorts of things, including:

  • relationship strain, with others or with yourself
  • burnout, over-functioning and the mental load
  • people-pleasing, boundaries and self-trust
  • anger, irritability or feeling shut down
  • grief, loss and life transitions
  • experiences that still shape how you feel and respond today
  • feeling stuck, flat or disconnected from who you are

If you’re not sure whether what you’re going through fits, you’re welcome to ask.

Do I need a diagnosis or referral?

No. If you’ve been given a diagnosis, you’re welcome to bring that understanding with you, but our focus will be on your experience and what it’s responding to, not on a label.

I've had therapy before and it didn't help. Will this be different?

Many of the women I work with have had therapy before. Some found it helpful up to a point. Others came away with more insight but the same feelings. Understanding matters, but some patterns sit deeper than insight can reach. IFS and Brainspotting work with the parts of you that learned to cope and with what your body holds, which is often where change begins. We’ll also talk about what didn’t work last time, so we don’t repeat it.

How long does therapy take, and how often do we meet?

There’s no fixed timeline. Some women come for a few focused sessions, and others choose longer-term work. We’ll decide together how often to meet, based on what you need and what fits your life, and review how things are going along the way.

What are your qualifications?

I’m a psychotherapist and counsellor with more than ten years’ experience. I’m a Clinical Member and Registered Supervisor with the Psychotherapy and Counselling Federation of Australia (PACFA), and a Level 2 Member and Registered Supervisor with the Australian Counselling Association (ACA). I hold a Graduate Diploma of Counselling, have completed Level 1, 2 and 3 IFS training and am a Certified Brainspotting Practitioner. I’ve also trained in metabolic approaches to mental wellbeing and am a member of the Australasian Metabolic Health Society. I have ongoing clinical supervision for my work.

What's the difference between counselling, psychotherapy, psychology and psychiatry?

Counselling tends to focus on a specific issue or life change, often over a shorter period. Psychotherapy goes deeper, exploring patterns, relationships and past experiences to support lasting change. In my work the two blend, depending on what you need. Psychologists are registered with AHPRA, often work with assessment and diagnosis, and may offer Medicare rebates with a referral. Psychiatrists are medical doctors who can diagnose and prescribe medication. Coaching is goal-focused and isn’t designed for emotional or trauma work.

Working online

Is online therapy as effective as in-person therapy?

For most people, yes. Research comparing therapy by video with therapy in person has generally found similar outcomes. Many women also find it easier to open up from their own space, without a commute or a waiting room.

What do I need for an online session?

Sessions are held on encrypted Zoom through the secure Zanda client portal. You’ll need a reliable internet connection, a device with a camera and microphone, and a quiet, private space where you won’t be interrupted. Headphones help with privacy.

How is my privacy protected?

Your records are held securely in Zanda, a practice management system, in line with Australian privacy law. Sessions run on encrypted Zoom through the client portal. Confidentiality is central to my professional and ethical obligations. My privacy policy explains how your information is handled.

What if we have technical problems during a session?

I’ll contact you by phone or email to get us reconnected. If we can’t reconnect within 10 minutes, we’ll reschedule at no extra charge.

What time zone do you work in?

I’m based in Queensland, Australia (AEST). I offer sessions during Australian business hours and can accommodate early morning or evening appointments, depending on availability.

Do you work with women outside Australia?

Yes. I work with English-speaking women internationally, including Australians living overseas and women in the UK, New Zealand, Canada, Singapore and Hong Kong.

Do you offer in-person sessions?

No. My practice is fully online, so I can work with women across Australia and internationally.

Booking and fees

How do I book?

You can book directly through the secure client portal. Times are shown in your local time zone, and you’ll receive a confirmation email with your session details. If you can’t find a time that suits, get in touch and we’ll see what we can do.

What are your fees?

  • 90-minute session: $320 AUD including GST
  • 3-hour depth intensive: $1,100 AUD including GST
  • Free 15-minute chat: no charge

When is payment due?

All sessions are prepaid, and payment is made at the time of booking. Receipts are issued automatically once payment has been received.

What's your cancellation policy?

At least 48 hours’ notice is needed to cancel or reschedule. While we’re working together, a session cancelled with more than 48 hours’ notice is rescheduled or held as a credit towards a future session. If you decide to end therapy, any unused prepaid sessions cancelled with more than 48 hours’ notice are refunded.

Cancellations with less than 48 hours’ notice, and missed sessions, are charged at the full fee. If you arrive late, the session still finishes at the scheduled time. If you haven’t joined within 15 minutes of the start time, the session is treated as missed.

Email and SMS reminders are sent as a courtesy, and attending is your responsibility. If I need to cancel, you’ll be offered another time or a full refund.

Booking a session indicates acceptance of these policies.

Insurance and funding

Can I claim through private health insurance?

I’m a recognised provider with Bupa, Medibank, ahm and the Australian Regional Health Group (ARHG) funds, so you may be able to claim a rebate under extras cover. Rebates vary depending on your fund and level of cover, so it’s worth checking with your fund before booking. You pay the full fee when you book and claim your rebate directly from your fund using your receipt.

Are sessions covered by Medicare?

No, Medicare rebates aren’t available for my sessions. Working privately allows flexibility in session length, depth of work and continuity of care.

Can I use NDIS, Victim Assist Queensland, WorkCover or redress scheme funding?

If your sessions may be funded through one of these, please contact me at thrive@sallyannekeevers.com before booking. We’ll talk through your situation and answer any questions.

Can I get a receipt for claims?

Yes. Receipts include the provider details your insurer or funding body needs. You make the claim directly.

Ready to begin?

If you’re feeling stuck, overwhelmed, or simply ready for deeper support, I invite you to book a 90-minute session, or to start with a free 15-minute chat. If you have a question first, you are welcome to get in touch.